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Purposeful Digitization:
Designing the Healthcare Experience for Real-World Care
Product Design Case Study | AutomationEdge
MY ROLE
I independently led the end-to-end design of this project, from understanding the problem and defining the user experience to UX/UI design, prototyping, and the final product experience.
PROBLEM STATEMENT
Home healthcare clinicians struggle with completing assessments due to complex, lengthy, and cognitively demanding documentation. The process remains rigid and interrupts patient interaction.
Clinicians spend more time on screens than with patients
High mental load → burnout
Errors impact reimbursement and care plans
Delays in submission affect agency operations
IMPACT OF THE PROBLEM
Field Nurse
Name: Sarah
Age: 32
Experience: 7yr in nursing 3yr in homecare
Goals:
Complete assessments quickly and accurately
Spend more time with patients, not forms
Avoid rework or corrections later
Pain Points:
Long, repetitive questions
Confusing medical jargon in forms
Having to remember guidelines while answering
Switching between patient interaction and documentation
Behaviour:
Often fills part of the form during visit, rest later
Uses memory instead of system help
Gets interrupted frequently during assessments
Agency Administrator
Name: Taylor
Age: 54
Role: Operations Manager
Goals:
Ensure timely submission of assessments
Improve staff productivity
Pain Points:
Delays in documentation
Revenue loss due to incorrect entries
Training new staff on complex systems
High cognitive load due to complex question structure
Poor flow between sections
Expectations:
Smart, adaptive forms (show only relevant questions)
Inline guidance (microcopy + examples)
Progress clarity (what’s done vs pending)
Voice or quick input options for field use
Error prevention instead of correction later
PERSONA
USER FLOW
NEW USERFLOW
LOW FIDELITY WIREFRAMES
MOODBOARD
S- 900
S- 700
P- 400
Primary container- 50
Secondary container- 50
Surface- #FFFFFF
On Primary (Variant) #000000
Disabled components
#777777
On Secondary (Variant) #FFFFFF
Disabled
#DDDDDD
On Surface- #333333
On P container- 900
On S container- 900
P- 600
HIGH FIDELITY WIREFRAMES
Home
CURRENT USERFLOW
THE CHALLENGE
From Document to Digital Experience
A healthcare process that traditionally relied on documents needed to be transformed into a structured digital experience for the people using it in the field.
I had to rethink how information, decisions and actions from a static document should behave in a digital environment.
Let’s Create
Design That
Speaks
Let’s Create
Design That
Speaks
Contact Info
7447655317
nitukothari02@gmail.com